Child Care Data System (CCDS) Mobile Communications Terms of Service

Introduction  

The Department of Elementary and Secondary Education Office of Childhood (DESE-OOC) and its authorized agent may use a combination of text messages, emails, and phone calls to advise consumers about their child care subsidy account. The phone number you provide at the time of signing up for the service (or update afterwards) is the number that will be used to send text messages regarding the account. If the phone number you provide is not valid, your phone number will be marked as invalid and DESE-OOC will cease all communications using text messaging. By opting in to receive communications from DESE-OOC, you consent to all such methods of communications regarding this service.  

Canceling the Service   

You can cancel this service at any time. Just text "STOP" to opt out. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.

If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

Receiving Help 

If at any time you forget what keywords are supported, just text "HELP. After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

Messaging / Data Rates  

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.  

Data Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Further Information  

DESE-OOC is committed to protecting the security of your Personal Information. We use a variety of industry standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure, in accordance with state and federal law.